SHOPPING GUIDES

Shopping Terms and Guides

* All prices shown and transactions made are settled in Hong Kong Dollars(HKD)

***Starting from May 3 2020, we accept only orders from Hong Kong. Orders from other countries or area will be cancelled. Please accept our apologies.***

【How to buy】

Customers can purchase in this e-shop or at our partner stores.

Steps of placing order

【How to pay】

Our platform supports credits card payments, Apple Pay and Google Pay. We also accepts Bank-in Deposit, FPS, PayMe and Octopus as other payment methods.

Know more about how to pay

【Dispatch time】

All orders will be dispatched within 3 working days⁺* after all essential information and payment are received^. Sundays and public holidays are excluded from the calculation of working days⁺.

⁺Calculation of working days should also refer to the working days of selected delivery company(i.e. Hong Kong Post and S.F. Express). Non-working days of selected company would not be included in the calculation of working days. Customers should check for any special service arrangements before placing orders.

*Unless there are special notices, cutoff time of each working day is 12:00noon. For orders which payment and essential information confirmed after 12:00noon, from the next working day following the confirmation.

^For orders paid through PayMe, bank-in deposit and overseas orders, from the working day following the confirmation message or email.

***If there are pre-order items in the order (such item would be indicated in the product name), unless there are further notice, no partial shipment would be provided. Whole order would be shipped as soon as possible after the arrival of pre-order items. Customers would receive notification email before and after such shipment is placed.***


【Shipping fee】

***We accept only orders from Hong Kong, Taiwan, Macau and China. Orders from other countries will cancelled. Please accept our apologies.***

The following shipping methods are opened to choose accordingly during checkout. Should you have any special requests on delivery arrangement, please remark it during checkout.

 

All shipping methods and according fees have been listed below:

*All orders weight over 2kg, regardless the order amount or selected shipping method, will be delivered through S.F. Standard Express-Service. Due to the restriction of the system, customers cannot manually select such method. We will contact related customers separately in such situation.

Minimum amount for free shipping

Shipping Method

Single purchase of HKD$200 or above

(Or add HK$20 to choose this option if order cannot meet the minimum amount for free-shipping)

Self pick-up through Hong Kong Post EC-Get#1

*Hong Kong Post has stopped supporting MCN. Customers please do not provide MCN as a substitution of necessary shipping information, or your order would not be shipped.#2

Single purchase of HKD$350 or above

(Or add HK$30 to choose this option if order cannot meet the minimum amount for free-shipping)

 

Direct delivery through Hong Kong Post Registered Packet Service#3

Single purchase of HKD$500$350* or above

(Or add HK$40$30* to choose this option if order cannot meet the minimum amount for free-shipping)


*Special discount till further notice.

Self pick-up at S.F. Service Points#4

Single purchase of HKD$500$450* or above

(Or add HK$40$35* to choose this option if order cannot meet the minimum amount for free-shipping)


*Special discount till further notice.


Direct delivery through S.F. Standard Express-Service*

N/A

Self-pick up at markets#5


#1: 
If you choose to pick up at iPostal Stations, please provide your correct full Chinese/English name, contact number, and the name, address and sub-code of chosen iPostal Station. If you choose to pick up at Post Office Counters, please provide your correct full Chinese/English name, contact number, and the name and address of the chosen Post Office. When mail item is posted, system will issue SMS notification to recipient for the concerned item. Recipient can select another collection point on “Change on Collection Point” webpage before the time specified in the SMS notification. Hongkong Post does not accept late submission of change request.

#2Starting from July 19 2021, MCN is no longer not supported by Hong Kong Post.  Please do not provide MCN as a substitution of necessary shipping information, or you order will not be shipped.

#3If you choose to use Hong Kong Post Registered Packet Services, please provide your correct full Chinese/English name, contact number, and a valid shipping address. A signature of receipt is required for a registered parcel to be delivered. Customer will receive a "Notification of Collection of Registered Item". Customer will have to the collect the parcel from the designated post office with the card and valid identity proof, or the parcel will be returned.

#4: If you choose to pick up at S.F. Service Points, please write down the code and address of the selected S.F. service centre, service point, store or EF locker on “Address”. You will receive a SMS when the parcel is ready to be picked up at the designated S.F. service point.  

Click here for details of S.F. Service Centres

Click here for details of S.F. stores

Click here for details of E.F. lockers

We do not recommend picking up at service points(e.g. convenience stores) as it may take a longer time for delivery and parcel size is limited.

If the parcel has not been picked up within the designate period of time stated on the pick-up SMS, an additional charge will be implemented by S.F. Express. As this charge is not induced by Happeriod, Happeriod do not bare any responsibility for such charge or any other additional charge. 

#5:If you want to pick up at markets, please fill in “Pick up at market”, the name of market and the pick up date on “Address” column. Then, choose the same market and date under “Shipping method”.(As below)

This option is only available to the markets sessions listed on this page. Please confirm all the dates and time chosen are available to you before placing the order. Once selected, all sessions cannot be changed and customers must attend accordingly. If customers did not attend the selected sessions for pick up without notification in advance, order will be seen as abandoned and cancelled without further notification. Happeriod will contact customers for the rearrangement of order delivery if Happeriod cancelled attending the market listed above because of reasons including but not limited to weather conditions.

 *Precautions* 

  1. Read carefully each shipping method before choosing and make sure the once choosing is the most suitable one. The option shown on the confirmed order will be seen as the final choice of customers after careful consideration and Happeriod will only deliver the order according to that option and address. Orders will not be delivered to addresses differ from the requirement of selected shipping method even the total amount of order matches certain other preferential conditions(e.g. orders will not be delivered if customer provided a residential address while choosing self-pick up at post office). To ensure you can enjoy free shipping or other designated offer, please make sure the address entered matches with the shipping method chosen. If you want to change your shipping address, you can go back to the previous page or click the “Change” button next to “Ship to”. Happeriod reserves the right not to deliver the order, to change the shipping details and to refund if the shipping address does not match with the chosen shipping method.
  2. Happeriod uses recycled materials for packaging and avoids using plastics. 
  3. Email is the only official communication platform. Please make sure the email address entered is correct and check your inbox regularly. 
  4. As all shipping units may send out notifications about parcel updates, delivery or collection through SMS, customers should make sure the number provided are valid and are able to receive SMS. If the parcels are returned because of the failure of receiving SMS notifications, customers will have to pay for the re-delivery cost(see Point 7 below).  
  5. As Happeriod cannot reserve the products indefinitly, emails will be sent to customers if the orders need any attention or follow up. Customers are responsible to check inbox regularly and to reply by the due dates (normally within three working days after the email is sent) according to the instructions stated in the email. Orders and goods will be deemed forfeited by Customer, order would be cancelled and no refund will be provided if customer fails to reply within the said period . Ordered items will be handled at Happeriod’s sole discretion without liability.
  6. Email notification with tracking number would be sent to customers after shipping. Customers are responsible to check track the progress on their own. Normally Hong Kong Post and S.F. Express should have sent a pick-up notification through SMS or finished delivery within 2-7 working days. Customers should make contact to the relevant party as soon as possible if they have not received the parcel or SMS within a reasonable period of time.
  7. If the order is returned because of but not limited to the provision of incomplete address, wrong contact number, expired collection, missed or have not received pick-up notifications, or any other reasons that lead to the return of parcel but not induced by Happeriod, Happeriod would not bare any responsibilities or costs and lost induced. Happeriod will notify customers through e-mail / WhatsApp after receiving the returned goods. Customers should pay for the additional delivery cost and provide correct information(if needed) for the re-delivery within the grace period mentioned in the notification e-mail / message. Re-delivery will be delivered through the same delivery method as the first delivery. The charge is the same as the "Additional charges for specified delivery method" of the selected delivery method. If customers wants to cancel the order and ask for a refund after the return, Happeriod will collect 20% of the order total as the administration cost and first round delivery cost(i.e. customers can ask for a maximum of 80% of the total as refund). If customers fails to reply and pay for the delivery cost within 14 days upon the issue of notification e-mail / WhatsApp, orders and goods will be deemed forfeited by Customer, order would be cancelled and no refund will be provided if customer fails to reply within the said period. The ordered items will be handled at Happeriod’s sole discretion without liability and further notice.
  8. If customers fail to provide valid personal information or contact details, orders will be seen as invalid and will be cancelled without further notice.  

Overseas orders

***Starting from May 3 2020, we accept only orders from Hong Kong. Orders from other countries or area will be cancelled. Please accept our apologies.***

 Pre-orders 

    1. If your order contains any preordered item(revealed on product name and description), no item in the order could be shipped separately. Please place a separate order for items you need in urgent.
    2. Arrival date of pre-order items may delay due to factors including but not limited to conveyance. Happeriod will keep customers updated if there is any special arrangement needed.
    3. Pre-ordered item(s) cannot be cancelled or changed as the item(s) will be ordered and reserved for you. Cancellation of pre-order automatically forfeits your minimum deposit and no goods would be shipped.Please consider carefully before order placement.
    4. Notification email will be sent to customers when the preordered items are ready to be shipped. Should there be a need of changing shipping address, customers should reply and update their shipping address within 24 hours after the email was sent, or the order will be shipped according to the agreed shipping information when the order was placed. 
    5. If self-pickup is available, notification email will be sent through email/WhatsApp/SMS. Customers must pickup within the captioned period. If reply request is mentioned, customers must reply within captioned period accordingly.
    6. Products would only be kept for 30 days after the issue of arrival, pickup, or information update notifications. Order would be cancelled and ordered item(s) will be deemed forfeited by Customer if customer fails to reply or pickup within the said period. The ordered item(s) will be handled at Happeriod’s sole discretion without liability and further notice. No refund or compensation would be offered.
    7. Emails will be sent to customers if the orders need any attention or follow up. Customers are responsible to check inbox regularly and to reply by the due dates (normally within three working days after the email is sent) according to the instructions stated in the email. Orders and goods will be deemed forfeited by Customer, order would be cancelled and no refund will be provided if customer fails to reply within the said period . The uncollected ordered items will be handled at Happeriod’s sole discretion without liability.

Packaging
Being environmentally friendly has always been a concern to Happeriod.com. We will reuse clean recycled outboxes and fillings for packaging. If this is a gift and you need a nice and new package   l, please contact us beforehand for a better arrangement. We thank you for supporting our every little step taken.

Refund and Return Policy
Your satisfaction is extremely important to us. If you are unsatisfied with your purchase, please contact us immediately so that we can provide assistance. In the unfortunate event that you wish to return your purchase, unused and unopened orders may be returned within 7 days of receipt to be eligible for a refund. Once we receive the returned item(s) in their original condition, the charges will be credited to you. Shipping costs are non-refundable and you are responsible for the shipping cost of returning the items to us. Used, opened, and/or final sale items cannot be returned.

【Privacy and Security 】

We takes the security of your personal information very seriously. We will never share or sell your information to any third party, and the information we collect is for the sole purpose of order processing and shipping. You have the option to opt-out of our direct marketing at check out, and you can always subscribe/unsubscribe by contacting us at buy@happeriod.com.

【Customer Service>】
Email us: buy@happeriod.com
Facebook page: www.facebook.com/happeriod

*If there is any inconsistency or ambiguity between the English version and the Chinese version of the content of this page, the Chinese version shall prevail. The content of this page may be revised and/or amended from time to time by the Happeriod without prior notice to you. Please check this web page regularly for any revisions and/or amendments which may be made.