退貨及換貨政策

Happeriod accepts only return / exchange of items with quality issues for free; Should there be no quality issue, Happeriod accepts exchange application due to size issue* for only unopened and intact items. The cost of postage (both sending back to Happeriod for checking and Happeriod sending back an exchanged product to customer) is borne by customer. Each item is only allowed to be exchanged or returned once per each transaction, and only items meeting the "Return / Exchange Conditions" would be accepted.

*Products with size issue means only those products offering various sizes on the same product page. Products like menstrual cups, pads and tampons in different sizes would be seen as different products instead of different sizes, and exchange application due to size issue would not be accepted.

Return procedure

For Products with quality issues, you can request a return within seven days from the date of receiving the parcel (as determined by the date of signing for the parcel) by sending an email to buy@happeriod.com. Please indicate the reason for the return and the order number with initials “HP” in the email. Attaching photos of the Product would be appreciated. Happeriod would consider preliminary approval according to the details of the application email.

If Happeriod accepts the application, customers can then pack the Product back in the original packaging into the parcel and ship it back to Happeriod. Postage fee should be borne by customer. If the Product has additional gifts (gift with purchase promotion/set gifts), please return the gift together. The gift needs to be kept in the condition as it was received. If the gift cannot be returned, we have the right to ask you to pay for the gift according to the price of the gift we have indicated. Customer should indicate the order number and “Return” on the outer package for verification and should make sure the postage fee is settled, we would refuse the pick-up. Customer should also make sure the Product is well protected and avoid using delivery services with no tracking(e.g. normal mail). Customer will be fully responsible for any loss or damage to the Products during shipping.

Happeriod will carry out final investigation on the Product received to decide whether the return could be made. Once Happeriod confirm that the return conditions and requirements are met, refund would be made through the original payment method of the order. Only the actual paid amount of the Product would be refunded but no the shipping cost. We will issue a one-off $50 discount code to customer as a compensation to the return fee paid by customer. Contact would be made to customers if there is any follow-up needed. The time of receipt of the refund depends on different refund methods. The time of actual refund to your account depends on different banks or payment platform operations. If the return does not meet the return conditions or requirements, we will contact you and return the Product to you through S.F. Express at your cost.

Exchange procedure

1. For Products with quality issues, you can request an exchange within seven days from the date of receiving the parcel (as determined by the date of signing for the parcel) by sending an email to buy@happeriod.com. Please indicate the reason for the exchange, colour and size of the exchange product wanted, and the order number with initials “HP” in the email. Attaching photos of the Product would be appreciated. Happeriod would consider preliminary approval according to the details of the application email. Each item is only allowed to be exchanged once per each transaction, and such exchange must be a product of the same style and in the same colour. Exchange could be made only when there is stock for the request Product.

If Happeriod accepts the application, customers can then pack the Product back in the original packaging into the parcel and ship it back to Happeriod. Postage fee should be borne by customer. If the Product has additional gifts (gift with purchase promotion/set gifts), please return the gift together. The gift needs to be kept in the condition as it was received. If the gift cannot be returned, we have the right to ask you to pay for the gift according to the price of the gift we have indicated. Customer should indicate the order number and “Exchange” on the outer package for verification and should make sure the postage fee is settled, we would refuse the pick-up. Customer should also make sure the Product is well protected and avoid using delivery services with no tracking(e.g. normal mail). Customer will be fully responsible for any loss or damage to the Products during shipping.

Happeriod will carry out final investigation on the Product received to decide whether the exchange could be made. Once Happeriod confirm that the exchange conditions and requirements are met, exchanged products would be sent to customer according to the details stated on the previous email. The postage fee is borne by Happeriod. We will also issue a one-off $50 discount code to customer as a compensation to the return fee paid by customer. Contact would be made to customers if there is any follow-up needed.

If the exchange does not meet the exchange conditions or requirements, we will contact you and return the Product to you through S.F. Express at your cost.

2. For Products with only size issues*, only unopened and intact items would be accepted for exchange applications. Opened items or items with damages on the outer package would not be considered. You can request an exchange within seven days from the date of receiving the parcel (as determined by the date of signing for the parcel) by sending an email to buy@happeriod.com. Please indicate the reason for the exchange, colour and size of the exchange product wanted, and the order number with initials “HP” in the email. Attaching photos of the Product would be appreciated. Happeriod would consider preliminary approval according to the details of the application email. Each item is only allowed to be exchanged once per each transaction, and such exchange must be a product of the same style and in the same colour. Exchange could be made only when there is stock for the request Product.

*Products with size issue means only those products offering various sizes on the same product page. Products like menstrual cups, pads and tampons in different sizes would be seen as different products instead of different sizes, and exchange application due to size issue would not be accepted.

If Happeriod accepts the application, customers can then pack the unopened and intact Product back in the original packaging into the parcel and ship it back to Happeriod. Postage fee should be borne by customer. If the Product has additional gifts (gift with purchase promotion/set gifts), please return the gift together. The gift needs to be kept in the condition as it was received. If the gift cannot be returned, we have the right to ask you to pay for the gift according to the price of the gift we have indicated. Customer should indicate the order number and “Exchange” on the outer package for verification and should make sure the postage fee is settled, we would refuse the pick-up. Customer should also make sure the Product is well protected and avoid using delivery services with no tracking(e.g. normal mail). Customer will be fully responsible for any loss or damage to the Products during shipping.

Happeriod will carry out final investigation on the Product received to decide whether the exchange could be made. Once Happeriod confirm that the exchange conditions and requirements are met, exchanged products would be sent to customer through S.F. Express at your cost according to the details stated on the previous email. Contact would be made to customers if there is any follow-up needed.

If the return does not meet the return conditions or requirements, we will contact you and return the Product to you through S.F. Express at your cost.

Return / Exchange Conditions

• All returned products should be in original condition (for example, the Products are kept intact, unused, unwashed or unaltered, no stains or cosmetics on the products), or no return/exchange would be considered. The Product would be returned to customer through S.F. Express at your cost.

• If the Product has additional gifts (gift with purchase promotion/set gifts), please return the gift together. The gift needs to be kept in the condition as it was received. If the gift cannot be returned, we have the right to ask you to pay for the gift according to the price of the gift we have indicated.

• Package of the Product and Gifts is seen as part of the Product. Any return/exchange Product and Gift should be sent back together with its original package, and the package should be kept intact. Return and exchange may not be considered if customer failed to return the intact package, and the Product would be returned to customer through S.F. Express at your cost.

• Damage caused by improper use, wash or damage caused by your own alteration or other human factors, colour differences due to different monitors, defects of product that have been indicated at the time of purchase will not be considered as a quality issue. No return or exchange request would be considered.

• Products with size issue means only those products offering various sizes on the same product page. Products like menstrual cups, pads and tampons in different sizes would be seen as different products instead of different sizes, and exchange application due to size issue would not be accepted.

• Discounted orders, products on sale and products that explicitly state that return or exchange are not allowed, would not be entitled for return or exchange unless that is quality issue. If the product with quality issue is discontinued, only return and refund would be accepted.