Pre-order Terms and conditions

  1. If your order contains any preordered item(revealed on product name and description), no item in the order could be shipped separately. Please place a separate order for items you need in urgent.
  2. Arrival date of preorder items may delay due to factors including but not limited to conveyance. happeriod will keep customers updated if there is any special arrangement needed.
  3. Preordered item(s) cannot be cancelled or changed as the item(s) will be ordered and reserved for you. Cancellation of pre-order automatically forfeits your minimum deposit and no goods would be shipped. Please consider carefully before order placement.
  4. Orders will be shipped as soon as possible after product arrival without further notice. Should there be any needs of changing shipping address, customers should contact happeriod beforehand.
  5. If option of pickup-in-person is available, notification email will be sent through email/WhatsApp/SMS. Customers must pickup within the captioned period. If reply request is mentioned, customers must reply within captioned period accordingly.
  6. Emails will be sent to customers if the orders need any attention or follow up. Customers are responsible to check inbox regularly and to reply by the due dates (normally within three working days after the email is sent) according to the instructions stated in the email. Orders and goods will be deemed forfeited by Customer, order would be cancelled and no refund will be provided if customer fails to reply within the said period. The uncollected ordered items will be handled at happeriod’s sole discretion without liability.
  7. If the order is returned because of but not limited to the provision of incomplete address, wrong contact number, expired collection, missed or have not received pick-up notifications, or any other reasons that lead to additional charges or the return of parcel but not induced by happeriod, happeriod would not bare any responsibilities or costs and lost induced. happeriod will notify customers through e-mail / WhatsApp after receiving the returned goods. Customers should pay for the additional charges induces(if any), additional delivery cost and provide correct information(if needed) for the re-delivery within the grace period mentioned in the notification e-mail / message. Re-delivery will be delivered through the same delivery method as the first delivery. Customers may refer to the "Shipping Policy" page for the related charges. If customers wants to cancel the order and ask for a refund after the return, happeriod will collect 20% of the order total as the administration cost and first round delivery cost(i.e. customers can ask for a maximum of 80% of the total as refund). If customers fails to reply and pay for the delivery cost within 30 days upon the issue of notification e-mail / WhatsApp, orders and goods will be deemed forfeited by Customer, order would be cancelled and no refund will be provided if customer fails to reply within the said period. The ordered items will be handled at Happeriod’s sole discretion without liability and further notice.
  8. Products would only be kept for 30 days after the issue of arrival, pickup, information update or parcel return notifications. Order would be cancelled and ordered item(s) will be deemed forfeited by Customer if customer fails to reply, pickup or settle required payment within the said period. The ordered item(s) will be handled at happeriod’s sole discretion without liability and further notice. No refund or compensation would be offered.