SHOPPING TERMS AND GUIDES

Updated: August 9, 2024

Shopping Terms and Guides

* All prices shown and transactions made are settled in Hong Kong Dollars(HKD)

*Octopus restricts the payment amount to be rounded off to 1 decimal place. If the order total consists two decimal places, the total customer should pay would be rounded to 1 decimal place(e.g. If order total is $524.58, customer should pay $524.6)

【How to buy】

Customers can purchase in this e-shop or at our partner stores.

Steps of placing order

【How to pay】

Our platform supports credits card payments, Apple Pay and Google Pay. We also accepts Bank-in Deposit, FPS, PayMe and Octopus as other payment methods.

Know more about how to pay

【Dispatch time】

All orders will be dispatched within 3 working days⁺* after all essential information and payment are received^. Sundays and public holidays are excluded from the calculation of working days⁺.

⁺Calculation of working days should also refer to the working days of selected delivery company(i.e. S.F. Express). Non-working days of selected company would not be included in the calculation of working days. Customers should check for any special service arrangements before placing orders.

*Unless there are special notices, cutoff time of each working day is 12:00noon. For orders which payment and essential information confirmed after 12:00noon, from the next working day following the confirmation.

^^For orders paid by PayMe, Octopus and FPS, from the working day following the confirmation message or email.

＊＊＊If there are pre-order items in the order (such item would be indicated in the product name), unless there are further notice, no partial shipment would be provided. Whole order would be shipped as soon as possible after the arrival of pre-order items. Customers would receive notification email before and after such shipment is placed.＊＊＊


【Shipping fee】

*Free shipping offers are based on the order total after applying all discounts*

The following shipping methods are opened to choose accordingly during checkout. Should you have any special requests on delivery arrangement, please remark it during checkout. 

All shipping methods and according fees have been listed below:

＊All orders weight over 2kg, regardless the order amount or selected shipping method, will be delivered through S.F. Standard Express-Service. Due to the restriction of the system, customers cannot manually select such method. We will contact related customers separately in such situation.＊

Minimum amount for free shipping

Shipping Method

Remarks

Single purchase of HKD$250 or above

(Or add HKD$25 to choose this option if order cannot meet the minimum amount for free-shipping)

 

Self pick-up: S.F. Network

S.F. Hong Kong has announced in August 2024 that the SFHK APP pickup notification function will replace SMS messages. Customers may not be able to receive pickup notifications without installing the SFHK APP. Customers should consider whether to install the APP to avoid delay or cancellation of delivery. 

If you choose to pick up at S.F. Service Points, please please provide your name, +852 Hong Kong mobile number that is able to receive SMS, and the code and address of the selected S.F. service centre, service point, store or EF locker. You will receive a notification when the parcel is ready to be picked up at the designated S.F. service point. You will be charged if the parcel is not picked up within the notified period, and the parcel might be returned after a certain days.

 

 

Click here for details of S.F. Service Centres

Click here for details of S.F. stores

Click here for details of E.F. lockers

 

Single purchase of HKD$450 or above

(Or add HKD$35 to choose this option if order cannot meet the minimum amount for free-shipping 


 To-door delivery: S.F. Standard Express-Service If you choose to use Direct delivery through S.F. Standard Express-Service, please provide your name, +852 Hong Kong contact number, and a valid shipping address. The courier might contact you for delivery issues, please make sure the number you provided can be reached. The parcel might be sent to a S.F. service point of returned if you cannot be reached. In such case, you will be responsible for any charges induced.

N/A

Self-pick up at markets

This option is only available to the markets sessions listed on this page. Please confirm all the dates and time chosen are available to you before placing the order. Once selected, all sessions cannot be changed and customers must attend accordingly. If customers did not attend the selected sessions for pick up without notification in advance, order will be seen as abandoned and cancelled without further notification. happeriod will contact customers for the rearrangement of order delivery if happeriod cancelled attending the market listed above because of reasons including but not limited to weather conditions.

If you want to pick up at markets, please fill in “Pick up at market”, the name of market and the pick up date on “Address” column. Then, choose the same market and date under “Shipping method”. If this option is not shown on the "Shipping Method" page, it means this option is not available.

＊Shipment Terms and conditions＊ 

  1. ＊Read carefully each shipping method before choosing and make sure the once choosing is the most suitable one. The option shown on the confirmed order will be seen as the final choice of customers after careful consideration and Happeriod will only deliver the order according to that option and address. Orders will not be delivered to addresses differ from the requirement of selected shipping method even the total amount of order matches certain other preferential conditions(e.g. orders will not be delivered if customer provided a residential address while choosing self-pick up). To ensure you can enjoy free shipping or other designated offer, please make sure the address entered matches with the shipping method chosen. If you want to change your shipping address, you can go back to the previous page or click the “Change” button next to “Ship to”. happeriod reserves the right not to deliver the order, to change the shipping details and to refund if the shipping address does not match with the chosen shipping method.＊
  2. All orders are being handled separately. happeriod will not combine shipping without customers request, and do not accept combined calculation on discount offers. happeriod do not encourage placing orders separately. Customers must contact happeriod team and provide relevant order numbers immediately after order placement if request for combine shipment is needed. However, happeriod team would ship received orders as soon as possible. If any order has been shipped before the request is received, the remaining order can only be handled separately according to the order amount.
  3. Order split is not accepted. Order will be cancelled if customer request for splitting items of the same order. Customer must place independent order for different items if separate shipment is needed, and this implies customer giving up all offers (if there is any) the original order entitled.
  4. happeriod uses recycled materials for packaging and avoids using plastics. 
  5. Shipping fee has included packaging and administration costs.
  6. Surface mail is not provided due to risk issues.
  7. Email is the only official communication platform. Please make sure the email address entered is correct and check your inbox regularly. 
  8. As all shipping units may send out notifications about parcel updates, delivery or collection through SMS, customers should make sure the +852 Hong Kong number provided are valid and are able to receive SMS. If the parcels are returned because of the failure of receiving SMS notifications, customers will have to pay for the re-delivery cost(see Point 10 below).  
  9. Shipping units may change their policies on delivery and notifications overtime. Customers should read and follow the latest instructions to make sure the delivery could be made accordingly. happeriod will not be responible to any loss due the policies of shipping units.
  10. As happeriod cannot reserve the products indefinitely, emails will be sent to customers if the orders need any attention or follow up. Customers are responsible to check inbox regularly and to reply by the due dates (normally within three working days after the email is sent) according to the instructions stated in the email. Orders and goods will be deemed forfeited by Customer, order would be cancelled and no refund will be provided if customer fails to reply within the said period . Ordered items will be handled at happeriod’s sole discretion without liability.
  11. Email notification with tracking number would be sent to customers after shipping. Customers are responsible to check track the progress on their own. Normally S.F. Express should have sent a pick-up notification* or finished delivery within 1-7 working days. Customers should make contact to the relevant party as soon as possible if they have not received the parcel or SMS within a reasonable period of time. *S.F. Hong Kong has announced in August 2024 that the SFHK APP pickup notification function will replace SMS messages. Customers may not be able to receive pickup notifications without installing the SFHK APP. Customers should consider whether to install the APP to avoid delay or cancellation of delivery. 
  12. If the order is returned because of but not limited to the provision of incomplete address, wrong contact number, expired collection, missed or have not received pick-up notifications, or any other reasons that lead to additional charges or the return of parcel but not induced by happeriod, happeriod would not bare any responsibilities or costs and lost induced. happeriod will notify customers through e-mail / WhatsApp after receiving the returned goods. Customers should pay for the additional charges induces(if any), additional delivery cost and provide correct information(if needed) for the re-delivery within the grace period mentioned in the notification e-mail / message. Re-delivery will be delivered through the same delivery method as the first delivery. The charge is the same as the "Additional charges for specified delivery method" of the selected delivery method. If customers wants to cancel the order and ask for a refund after the return, happeriod will collect 20% of the order total as the administration cost and first round delivery cost(i.e. customers can ask for a maximum of 80% of the total as refund). If customers fails to reply and pay for the delivery cost within 30 days upon the issue of notification e-mail / WhatsApp, orders and goods will be deemed forfeited by Customer, order would be cancelled and no refund will be provided if customer fails to reply within the said period. The ordered items will be handled at happeriod’s sole discretion without liability and further notice.
  13. If customers fail to provide valid personal information or contact details, orders will be seen as invalid and will be cancelled without further notice.  

【 Pre-orders 】

    1. This is a preorder item. If your order contains any preordered item(revealed on product name and description), no item in the order could be shipped separately. Please place a separate order for items you need in urgent.
    2. Arrival date of preorder items may delay due to factors including but not limited to conveyance. happeriod will keep customers updated if there is any special arrangement needed.
    3. Preordered item(s) cannot be cancelled or changed as the item(s) will be ordered and reserved for you. Cancellation of pre-order automatically forfeits your minimum deposit and no goods would be shipped. Please consider carefully before order placement.
    4. Orders will be shipped as soon as possible after product arrival without further notice. Should there be any needs of changing shipping address, customers should contact happeriod beforehand.
    5. If option of pickup-in-person is available, notification email will be sent through email/WhatsApp/SMS. Customers must pickup within the captioned period. If reply request is mentioned, customers must reply within captioned period accordingly.
    6. Emails will be sent to customers if the orders need any attention or follow up. Customers are responsible to check inbox regularly and to reply by the due dates (normally within three working days after the email is sent) according to the instructions stated in the email. Orders and goods will be deemed forfeited by Customer, order would be cancelled and no refund will be provided if customer fails to reply within the said period. The uncollected ordered items will be handled at happeriod’s sole discretion without liability.
    7. If the order is returned because of but not limited to the provision of incomplete address, wrong contact number, expired collection, missed or have not received pick-up notifications, or any other reasons that lead to additional charges or the return of parcel but not induced by happeriod, happeriod would not bare any responsibilities or costs and lost induced. happeriod will notify customers through e-mail / WhatsApp after receiving the returned goods. Customers should pay for the additional charges induces(if any), additional delivery cost and provide correct information(if needed) for the re-delivery within the grace period mentioned in the notification e-mail / message. Re-delivery will be delivered through the same delivery method as the first delivery. Customers may refer to the "Shipping Policy" page for the related charges. If customers wants to cancel the order and ask for a refund after the return, happeriod will collect 20% of the order total as the administration cost and first round delivery cost(i.e. customers can ask for a maximum of 80% of the total as refund). If customers fails to reply and pay for the delivery cost within 30 days upon the issue of notification e-mail / WhatsApp, orders and goods will be deemed forfeited by Customer, order would be cancelled and no refund will be provided if customer fails to reply within the said period. The ordered items will be handled at happeriod’s sole discretion without liability and further notice.
    8. Products would only be kept for 30 days after the issue of arrival, pickup, information update or parcel return notifications. Order would be cancelled and ordered item(s) will be deemed forfeited by Customer if customer fails to reply, pickup or settle required payment within the said period. The ordered item(s) will be handled at happeriod’s sole discretion without liability and further notice. No refund or compensation would be offered.

【 Packaging 】
Being environmentally friendly has always been a concern to Happeriod.com. We will reuse clean recycled outboxes and fillings for packaging. If this is a gift and you need a nice and new package   l, please contact us beforehand for a better arrangement. We thank you for supporting our every little step taken.

【 Refund and Return Policy 】
Please refer to this page.

【Privacy and Security 】

We takes the security of your personal information very seriously. We will never share or sell your information to any third party, and the information we collect is for the sole purpose of order processing and shipping. You have the option to opt-out of our direct marketing at check out, and you can always subscribe/unsubscribe by contacting us at buy@happeriod.com.

【Customer Service>】
Email us: buy@happeriod.com
Facebook page: www.facebook.com/happeriod

*If there is any inconsistency or ambiguity between the English version and the Chinese version of the content of this page, the Chinese version shall prevail. The content of this page may be revised and/or amended from time to time by the Happeriod without prior notice to you. Please check this web page regularly for any revisions and/or amendments which may be made.